If there are official guidelines for TOs and such, I'd love to see them. It's easy to see the tangle we got in with Lukas tweeting one thing then another after he'd had a think etc.
What would be cool is Damon giving his "this is what to do about rules" pitch to the community as a whole (for transparency) and particularly to TOs across the world so we get a holistic view. As Labbes has said, what is understood to be how FFG works is not necessarily common knowledge or applied consistently.
I don't want to get into talk of TOs failing, what I want to do is clarify what the best approach is and have everyone understand this and get it shared as broadly as possible. We need to educate and support people who run tournaments and help the game improve across the piece.
Of course if someone is deliberately trying to sabotage a tournament or being wilfully ignorant of people's wishes or the actual rules, a conversation needs to be had. From my point of view though, that's not what happened here.
There is an opportunity to learn from the experience though and work together to produce a more coordinated future.